Frequently Asked Questions
Everything you need to know about your dark fashion orders.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.
What is your return policy for gothic apparel?
We accept returns and exchanges on most clothing and accessories within 30 days of delivery. Items must be in original, unworn condition with all tags attached. Please note that for hygiene reasons, body jewelry and face masks are final sale.
How do I know what size to order?
Since we carry various alternative brands, sizing can vary. We provide a specific size chart on each product page. If you are between sizes, we generally recommend sizing up for the best fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs fees, duties, or taxes incurred upon arrival in their destination country.
Are your products cruelty-free and vegan?
We prioritize ethical fashion and offer a wide selection of vegan leather boots and cruelty-free cosmetics. Check the product descriptions for specific material details and vegan certifications.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor your delivery in real-time.